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Copyright © 2003-2018 SYSTEMS AND MAGIC |
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Conditions of Sale |
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The full BlackNoise mains filters and power distributors line does not only benefit from a 5 years warranty1 but also from a “moneyback guaranteed” selling policy.
It is possibile to try out the product for two weeks starting from the receiving date: if it does not prove to be of your liking it can be simply shipped back and in few working days (upon checking its integrity) it will be refunded (via Bank transfer or PayPal) deducted possible expenses2.
Following conditions apply:
1- The “moneyback guaranteed” and the 5 years warranty selling policy applies only to products directly sold by us. In all other cases, please see warranty policies, refund, exchange rules and regulations as provided individually by each foreign distributor/reseller.
Always stands valid the possibility by foreign clients to directly contact us in case of lack of assistance by the distributors/reseller, unresolved complaints or any other sound reason.
2- Custom products made on request (special lengths, custom plugs/sockets and/or not standard combinations/configurations), do not benefit of the “moneyback guaranteed” selling policy. At the same time, do not benefit of it product offered at a discounted price, for example used ones, ex-demo, small aesthetics defects etc.
3- The “moneyback guaranteed” moreover, applies only to private customers, excluding purchases made in the name of companies or professionals with a VAT number.
4- Please, contact us always before shipping goods back. Sometimes an incorrect use of our products can cause unsatisfactory results that can be solved in a very simple way with full satisfaction of both parties. SYSTEMS AND MAGIC while from a professional point of view is always eager to know the basic reasons behind a return, has no obstacle whatsoever to honor it, regardless of motivations.
5- Returned material must be in perfect shape, without scratches, knocks or damages of any kind and must have been used in accordance with the included documentation (the same reported in these pages). These are absolute requirements but fairly intuitive.
6- For shipment, the product has to be put with the uttermost care in its original packaging together with documentation, warranty and any other item or accessory originally included.
7- Return expenses are fully in charge of the customer as well as the chosed shipping method and courier. You may choose to ship back using our DHL account, and if you live outside UE this is mandatory to insure an easier re-import of the material. If this is the choosen method, shipping expenses will be then subtracted from your refund. Contact us prior to shipping for details and the appropriate DHL account code.
With any other shipping method, SYSTEMS AND MAGIC cannot, in any case, be considered responsible for a damaged or lost shipment. Upon this matter, we strongly advice to insure the material shipped, usually it’s a very small fee but can save a lot of headaches. For the same reason it’s much better to use a service that offers internet trackability. In this way it’s always very simple to know where a shipment is, ensuring both parties. These are just plain suggestions, but please consider that if we don’t receive the material we are then unable to refund it to you.
1 5 years warranty is referred only to BlackNoise filters and energy distributors, not to cables and other accessories where a two years warranty applies, unless differently specified.
For product purchased from other distributor/reseller outside EU, please see warranty, refund, exchange rules and regulations as provided by that retailer.
2 The refund is less Bank transfer expenses (if this is the chosen method) and original delivery cost if it was at our expense. Please, be aware that if your country is outside EU, due to current regulations, items shipped back to us are subjected to 22% VAT plus customs fees that we will have to subtract from your refund. |
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email: info@systemsandmagic.com |
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M A D E I N I T A L Y |
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S Y S T E M S A N D M A G I C |
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function and emotion |